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The Pandemic’s Impact on Consumer Shopping Behavior in Mortgage & Real Estate

Housing Wire

Consumer shopping behavior has permanently changed; the customer expectation has changed,” Eshelman says in the session. About Jornaya: Jornaya has proprietary access to data in markets where customers invest significant time researching, analyzing, and comparing options on major purchases, including real estate, mortgage, and banking.

Mortgages 544
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How to build a comprehensive real estate online presence

Housing Wire

A well-designed and captivating digital platform instantly conveys professionalism, credibility and exclusivity — and the opposite can turn customers away. Incorporate a blog or magazine-style content Make your website a place not just for active clients, but potential clients. Rainy Hake Austin is president of The Agency.

Brokerage 394
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Pandemic ushers in a new era of digital lending

Housing Wire

Josh Friend – guest columnist March HW Magazine. Primary Mortgage Origination Satisfaction Study, mortgage originators’ shortcomings in self-service tools for application and approvals, frequent communication, and extended loan processing times could negatively affect customer satisfaction over time.

Lending 417
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Real estate agents, here’s how to provide exceptional real estate service at scale

Housing Wire

How do those core competencies affect your customers and audiences? Not only do we help clients buy and sell real estate, but we also create incredible lifestyle content — from The Agency Journal blog to our magazine and beyond. Be thoughtful, caring and creative in every customer interaction and you’re sure to create raving fans.

Agents 280
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Waterstone Mortgage hires new digital marketing director

Housing Wire

Quintans will focus on customer acquisition and retention, reputation management, SEO and SEM, mobile and SMS marketing, and lead generation and conversion, a company press release stated. Quintans also holds the Certified Mortgage Planner (CMP) and Certified Mortgage Planning Specialist (CMPS) certifications.

Mortgages 364
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66 mortgage lenders, brokers make Inc. 5000 list

Housing Wire

Magazine ‘s 5,000 fastest-growing companies in the U.S. Trius Lending, a local direct and hard-money lender specializing in residential investment, attributed its rapid success to customizing to investors’ needs. A lot of what we save, we pass to the customers.”. The companies are U.S.-based, Zap Mortgage (no.335),

Mortgages 369
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Opinion: seven things to look for in a home equity partner

Housing Wire

Are you meeting or exceeding customer expectations for speed, transparency and ease? Before entrusting any partner with your sensitive customer and company data, thoroughly research the safeguards they have in place to protect that data from cyber threats, transfer errors, human error and other risks.

Equity 377