RIS Media

JULY 8, 2021

focuses on a better user experience and brand visibility while placing the dedicated concierge front and center. With an average span of five to seven years between transactions, the real estate industry faces a unique customer engagement challenge. Upgrades include better user experiences for both you and your homeowners.

Branding 98

Branding Title Brokerage Industrial 98

Housing Wire

APRIL 30, 2024

Bogle was recognized as a 2023 HousingWire Marketing Leader for her more than 20 years of financial services marketing experience. How does your marketing team ensure that these values are effectively communicated to customers, and how do you differentiate The Money Store from other mortgage lenders in the market?

Loan Officer 421

Loan Officer Technology Loans Finance 421

App Folio

JULY 28, 2020

You hear it all the time, “The customer is always right,” but what many often don’t take away from that statement is just how important it really is to make sure you’re delivering great customer service to your residents. In other words, customer service and loyalty plays a large role in a businesses’ success — across all industries.

Property Management 119

Property Management Technology Inspection Branding 119

Housing Wire

APRIL 24, 2024

“I am thrilled to join A&D Mortgage and look forward to contributing to the company’s success by enhancing our mortgage servicing operations and delivering the highest level of satisfaction to our customers,” Vishwakarma said in a statement. “I

Mortgages 420

Mortgages Agents 420

Housing Wire

MARCH 19, 2024

At Fifth Third, we’re working to digitize the overall homebuying experience, giving our customers control, choice and transparency along the journey,” Jay Plum, executive vice president and head of mortgage at Fifth Third, said in a statement. That is a common goal we share.

Technology 421

Technology Banks Mortgages Equity 421

Realty Biz

JUNE 28, 2023

Real estate companies typically manage several complex and diversified systems, ranging from customer relationship management (CRM) to property management software. The ability to integrate these disparate systems can streamline operations, improve customer experience, and boost profitability.

Property Management 59

Property Management Technology Design Industrial 59

Housing Wire

FEBRUARY 27, 2024

Mortgage lending businesses tend to place the greatest value on production-oriented LOs — and it shows in compensation formulas tuned in to new applications and new loans rather than customer retention and loyalty. This requires deeper connections with homeowner borrowers and empowering LOs to own the consumer experience.

Finance 421

Finance Technology Loans Industrial 421

Housing Wire

APRIL 17, 2024

Navigator Borrowers can view and compare the loan details of available loan options, combining all loan offers into one seamless experience.

Land 421

Land Loans Marketing 421

Housing Wire

MARCH 6, 2024

CMG Financial is “doubling down on controlling lifetime customer experience,” and the seven-year deal with Sagent is in line with the lender’s effort to prioritize its “homeowner-first strategy,” the companies said in a joint news release. CMG Financial was the 16th largest mortgage lender in the country in 2023, with $20.1

Bankruptcy 420

Bankruptcy Loan Officer Mortgages Investor 420

Housing Wire

APRIL 17, 2024

Whether you’re looking to build brand awareness, draw in more engagement for listings, or take your client experience to the next level through digital advertising, Boost is here to help agents and brokers alike. Edit videos seamlessly and upload custom content. 3 Boost utilizes MLS data for streamlined ad creation. Get More Info

Technology 420

Technology MLS Branding Agents 420

Housing Wire

DECEMBER 22, 2023

“As the digital transformation of our industry accelerates, we’re committed to acquiring and building solutions that help us further expand our reach and achieve the next stage of our mission to transform and streamline the real estate experience for all constituents.” Launched in 2004, 10 of the nation’s top 30 banks work with Volly.

Title 432

Title Staging Technology Banks 432

Housing Wire

APRIL 17, 2024

The move allows the lender to have “modernized its mortgage operational processes, boosted productivity and delivered an enhanced borrower experience for its customers,” the company said in a news release. FCM originated $2 billion in home loans last year through its wholesale and retail divisions, the company reported.

Mortgages 421

Mortgages Loan Officer Lending Loans 421

Housing Wire

FEBRUARY 13, 2024

HW: How have these challenges affected the broker and borrower experience with non-QM? Many customers may think that the processing of the loan will be similar to a conventional loan. This leads to a better overall experience for the customer. To learn more about non-QM and working with Acra Lending, visit [link].

Lending 404

Lending Loans Technology Development 404

Housing Wire

FEBRUARY 13, 2024

Matt’s deep experience and passion for helping customers grow aligns well with our efforts to help mortgage lenders support consumers as they pursue their dreams of homeownership,” Nate Clear, president of FirstFunding, said in a statement. In his new role, Coles will lead the company’s sales strategy and operations.

Sales 402

Sales Banks Investor Mortgages 402

Housing Wire

APRIL 11, 2024

Editor in Chief Sarah Wheeler sat down with Scott Smith, interim CEO at Optimal Blue , to talk about the right tech investments to make now and how the company plans on keeping its customers for life. SW: What are some of the benefits of those 20 years’ experience? Sarah Wheeler: What differentiates your tech? Optimal Blue is the No.

Technology 432

Technology Investor Closing Development 432

Housing Wire

FEBRUARY 8, 2024

For the past three decades, I have been a fierce advocate for mortgage servicing innovation, that supports the industry’s forward momentum while increasing operational efficiency and exceeding customer expectations along the way. And what fuels my excitement is our customers’ reactions when that innovation comes to fruition.

Industrial 410

Industrial Mortgages Design Technology 410

Housing Wire

APRIL 23, 2024

These leaders play a pivotal role in shaping the industry’s narrative, driving business growth and enhancing customer engagement. The HousingWire Marketing Leaders award recognizes outstanding professionals who have demonstrated excellence in marketing within mortgage and real estate.

Marketing 419

Marketing Branding Title Development 419

Housing Wire

NOVEMBER 14, 2023

Wells Fargo and information services company CoreLogic partnered on real estate tax processing operations to enhance risk management, compliance and customer experiences in the mortgage servicing sector.

Lending 441

Lending Property Management Equity Mortgages 441

Housing Wire

OCTOBER 6, 2023

New American Funding ’s partnership with Matic Insurance and OneSource Solution will provide insurance and home setup services for existing and new customers while NAF is processing the loan. Mortgage customers can bundle food, wind, auto, pet, life and other personal lines of insurance through NAF Insurance, which is powered by Matic.

Loans 432

Loans Mortgages Brokerage Finance 432

Housing Wire

JUNE 2, 2023

Polly , a leading provider of innovative mortgage capital markets technology , recently announced the appointment of industry veteran Cheryl Messner as chief customer officer (CCO). Messner, who has extensive experience and expertise in mortgage fintech , joins Polly as the company experiences significant growth and adoption in the industry.

Technology 382

Technology Development Mortgages Industrial 382

Housing Wire

FEBRUARY 6, 2024

Insellerate , a customer relationship management (CRM) provider that serves banks, credit unions and other lenders, has rehauled its user interface (UI) to make it more user-friendly and efficient. Insellerate’s services work across all lending channels, including retail , wholesale , TPO , consumer direct, recruiting and reverse.

Loan Officer 409

Loan Officer Lending Banks Loans 409

Housing Wire

FEBRUARY 14, 2024

Maintaining MSRs generates servicing fee income and helps servicers improve the customer experience. In-house servicing is essential for customer satisfaction and retention Transferring servicing to another institution jeopardizes customer satisfaction. According to J.D. Power’s 2023 U.S. Data portability is vital.

Investor 408

Investor Loans Mortgages Principal 408

App Folio

MARCH 17, 2022

When we surveyed renters across the nation for our 2022 Resident Motivations report, their feedback was loud and clear: Renters.

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Housing Wire

OCTOBER 19, 2023

Through a mobile application , she will streamline “every touchpoint of home buying and selling” into one “seamless experience,” the press release said. As someone who is obsessed with creating the best experience imaginable, Real provides the runway to change the game for consumers.” At Rocket Homes where Wallace worked from Feb.

Title 410

Title Brokerage Industrial Development 410

Housing Wire

FEBRUARY 28, 2024

Newrez loan officers, in return, will benefit from predictive analytics that allow them to better manage customers along their home purchase journey, the lender said. “In delivering a closing cost credit and a home concierge program through the Newzip partnership, we are furthering our commitment to our customers.”

Closing costs 421

Closing costs Loan Officer Closing Loans 421

Housing Wire

MARCH 25, 2024

He joins the company after prior experience at companies like Mutual of Omaha Mortgage and Reverse Mortgage Funding (RMF). With nearly two decades of experience, Brian brings a wealth of knowledge and expertise to our team,” Peskin said in the announcement of Boccia’s hiring. We’re really excited about that.”

Mortgages 432

Mortgages Principal Industrial Sales 432

Housing Wire

JANUARY 10, 2024

Enhancing the entire client experience Real estate transactions can be stressful, and clients often remember the exceptional service and personal touches that set their agent apart. By incorporating the principles of Giftology , real estate professionals can enhance the overall client experience.

Branding 438

Branding Closing Agents Banks 438

Housing Wire

FEBRUARY 20, 2024

Today, a mortgage lender must have scalability in its operation, an ability to pivot quickly to meet changing market conditions and client needs, a well-designed technology stack and, above all, a keen sense of what its customers and the marketplace truly want from them.

Loan Officer 410

Loan Officer Lending Technology Loans 410

Housing Wire

OCTOBER 12, 2023

Customer engagement platform Total Expert ‘s customer intelligence and mortgage tech firm Polly ‘s product and pricing engine (PPE) will help California-based lender Mountain West Financial identify lending opportunities from its existing database. billion in generated loan application volume, and $6.7

Loan Officer 421

Loan Officer Lending Loans Equity 421

Housing Wire

JANUARY 22, 2024

He added: “Sagent’s new platform will streamline processes and dramatically lower operating costs for servicers, while significantly improving customer experience.” Marshall first joined Sagent’s board of directors in 2022 as part of a multi-year agreement with Mr. Cooper Group. His career includes positions at GMAC, Inc. ,

Technology 419

Technology Banks Equity Mortgages 419

App Folio

JANUARY 5, 2024

Owning or managing a student housing property comes with the opportunity to build an incredible reputation in a small, tight-knit community. Discover five ways you can create long-term benefits for short-term student renters.

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Housing Wire

DECEMBER 14, 2020

Mortgage lender and servicer Homepoint – formerly known as Home Point Financial – recently launched a mobile app that is growing in popularity amongst its customers and mortgage broker partners. We truly view ourselves as a customer service company that specializes in mortgages.

Branding 370

Branding Mortgages Loans As-is 370

Housing Wire

MARCH 12, 2024

With Blueprint Builder, triggers and business rules can be configured to align the borrower experience to operations processes (such as credit score-based rules), and to support multiple business units or channels, including retail, direct-to-consumer and wholesale. In the current environment, a rigid, static technology stack can prove fatal.

Lending 421

Lending Technology Loans Equity 421

Housing Wire

FEBRUARY 1, 2024

So we’re focused on this new platform that is making the whole experience more borrower-centric with automation and AI. And that’s what we are addressing: we are ensuring that the source data, from an end-to-end servicing perspective, is immediately available for our customers. And at Sagent , we have an opportunity to do that.

Technology 421

Technology Industrial Banks Agents 421

Housing Wire

APRIL 18, 2024

“We are excited to leverage the comprehensive approach to fraud prevention that CertifID provides, inclusive of software, insurance, and recovery and support services, to help prevent fraud and create the best experiences for our agents and customers, and all parties involved in real estate transactions.”

Title 473

Title Land Mortgages Banks 473

App Folio

DECEMBER 18, 2019

Delivering outstanding customer experiences and instant service to renters is essential in today’s on-demand economy. When it comes to renting, residents are seeking companies that provide the same seamless experiences and personalized customer care they experience elsewhere. Tips for Closing the Service Gap.

Closing 59

Closing Property Management Technology As-is 59

Housing Wire

SEPTEMBER 24, 2020

HousingWire recently spoke with Sutherland Mortgage Services President Krish Swaminathan about the next wave of servicing, how servicers can best communicate with their customers and the technology available to help with compliance even in a work-from-home environment.

Technology 397

Technology As-is Industrial Mortgages 397